- For support packages information, go to the Toon Boom Studio Support page and read detail on each of our support packages

- Next day reply response ($49.99 for 1 year from date of purchase)

- Live chat support ($100 per incident)

- We guarantee you an answer to your question within 24 hours during regular business days. Please write to techsupport@toonboomstudio.com

- Yes, issues related to Installation and Download will be answered by email only and at no charge. Please write to techsupport@toonboomstudio.com

- FAQ Support
- Support User Forum
- For help purchasing Toon Boom Studio™, see the FAQ Purchase section below.
- If you have any questions related to returns, refunds, shipping,registration, license key numbers or anything not covered in this FAQ section, send an email to customerservice@toonboomstudio.com
- For help downloading, see the Download FAQ below.
- If you notice errors on this website, please contact our webmaster at webmaster@toonboom.com

- Absolutely not. Our site is completely secure and there is no risk to you. You can download the Toon Boom Studio™ package without worry.

Please read more about our Privacy Policy.

- English, French, or Spanish

- You’ll be able to benefit from the many privileges awarded to our members that will keep you at the top of your game!

- We at Toon Boom Animation take your personal security very seriously and take every precaution to ensure that your rights are not infringed upon

- Please read our Privacy Policy and see all the details.

If you give us your email address, we’ll email you your password. Click on Lost your password? to access the Password reminder section

- Regular shipping in Canada and the United States is $15 USD

- Regular shipping in Mexico and Europe CEE is $30 USD

- Regular shipping anywhere else in the world is $50 USD

- North America: 7-10 days

- International 7-10 days

- See the shipping information in the store section for details

- Unfortunately, in the case of order errors, we do not accept any returns of our downloaded or boxed products. But, to exchange an unopened boxed product only, send an exchange request to exchange@toonboom.com. Please include all of the following: order number, product name, number of copies you are returning, reason for return and your email address. After the verification process is approved, we will send you a new copy of our product (customer must pay for shipping). Please note that we cannot reimburse or exchange the purchase of the downloadable product.

- When you confirm your order, we will send you an email.

- Once you complete the purchase process, you can print the Thank You page.

- Read the error message and follow the steps it provides.

- If you still have problems click here and describe your problem

- Inside every Toon Boom Studio™ box, there is a license key number. Go to the Registration section of the website, enter your license key number and complete the form.

- Opus: Check the Product Page.

- Harmony: Check the Product Page.

- Toon Boom Studio: Check the Product Page.

- Toon Boom Studio Express: Check the Product Page.

Yes. Please read carefully Toon Boom’s Terms and Conditions in order to thoroughly understand your ownership rights.

500 KB, with a minimum resolution of 320x240.

Not specifically, but please be tasteful. Any offensive or derogatory shorts will not be posted.

Your short will be up for an undetermined length of time. We will remove it from our site when there is no room left to showcase it.

As many as you like.

Not necessarily. We have a selection process that determines which shorts get aired. Much of the work posted will depend on a few criteria (like the level of quality and the number of shorts you submit.) We post a new round of submissions every few weeks; your short may be posted at a later date.

We do not limit the length of your short; this limitation will be set according to your file size. The maximum file size is 500KB.

- Simply go to the Online Store section and select the appropriate product, next, check out, fill out the form, verify and send the order. We will get the credit card authorization then you will get an online and email confirmation with transaction number. Print and save receipt. If applicable the product will be shipped. To download instructions see download FAQ below.

- Online: Visa, Paypal (Visa, MasterCard, Amex, Discover)

- Alternative payments are possible, contact us at customerservice@toonboomstudio.com

- Yes, we are approved by VeriSign and our website uses SSL technology for data encryption

- We at Toon Boom Animation Inc. take your personal security very seriously and take every precaution to ensure that your rights are not infringed upon

- Read our Privacy Policy to see all the details.

- Try again. If the system still does not accept your credit card information, please contact our customer service at customerservice@toonboomstudio.com

- Canada: 7% on all purchases (total amount)

- 7% GST + 7.5% PST on all purchases

- Rest of the World and the USA: no tax

- Regular shipping in Canada and the United States is $15 USD

- Regular shipping in Mexico and Europe CEE is $35 USD

- Regular shipping everywhere else in the world is $55 USD

- We will deliver almost anywhere in the world, subject to US and Canadian export regulations.

- Because we cannot determine the customs, brokerage, or other fees that you may incur when the product enters your country, FedEx will collect these fees when they deliver your order. For a fairly accurate estimate, check with FedEx.

- If the amount still isn't clear and you want to be absolutely sure of the charges, we recommend that you purchase the downloadable version of the product.

- The online store cannot accept purchase orders, but North American customers can place purchase orders by phone (+1-514-278-8666, ext 304) or by email (customerservice@toonboomstudio.com).

- North America: 7-10 days

- International 7-10 days

Contact our customer service at customerservice@toonboomstudio.com

- Unfortunately, in the case of order errors, we do not accept any returns of our downloaded or boxed products. But, to exchange an unopened boxed product only, send an exchange request to exchange@toonboom.com. Please include all of the following: order number, product name, number of copies you are returning, reason for return and your email address. After the verification process is approved, we will send you a new copy of our product (customer must pay for shipping). Please note that we cannot reimburse or exchange the purchase of the downloadable product.

- Unfortunately, we do not accept any returns of our products. But to exchange a product, send a exchange request to exchange@toonboom.com. Please include all of the following: order number, product name, number of copies you are returning, reason for return and your email address. After the verification process is approved, we will send you a new copy of our product.

- Yes

- Regular shipping is $20 USD in Canada and the United States

- Regular shipping is $35 USD in Mexico and Europe CEE

- Regular shipping anywhere else in the world is $65 USD

- We accept US currency only. When you pay with your international credit card, your bank will apply the current US exchange rate according to your agreement with the credit card company

- If you ordered your software at our online store, you would have received your license key in the confirmation email you were sent. If you have lost your license key, you may request that we forward it to you by email. Please send your request to info@toonboom.com

- Windows 95/98/2000: the default download directory is: C:/Windows/Vbox/Installers/

- Mac: a new folder will appear on your desktop.

- Go to the Toon Boom Studio Support page and click on "Downloads".

- The download server may have been momentarily busy. Please try again at a less busy network traffic time.

- Check if your computer accepts 'Cookies'. If not, please enable this option by going into your 'Control Panel' to 'Internet Options' to 'Security', and then to 'Custom Level'.

- Check if you are downloading through a program such as 'Real Download','Reget', 'Gozilla' etc. which may cause problems in downloading Toon Boom Studio™. To by-pass this, you will have to temporarily disable these programs, and allow the download manager of your browser to take charge of the download instead.