Toon Boom has customizable support plans for all types of users and for all its products.
These support plans are based on an annual subscription.
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Gold Support Features
- Authorized access to Senior Support Team, by email and by phone (from 9 am to 9 pm EST, Monday thru Friday)
- Online access to Support site: a private password provides access to software upgrades and updates, manuals, release notes, and Frequently Asked Questions. Also includes unlimited access to the Users Group as well as to the Technical Support staff via the Toon Boom HotLine.
- All software upgrades and updates
- One-week training on-site (min. 7-seat installations and up, full purchase only)
To engage our Gold Support group, contact your Toon Boom regional Sales Representative.
Silver Support Features
- Reply within 24 hours by Toon Boom Senior Support Team by email only
- Online access to Support site: a private password provides access to software upgrades and updates, manuals, release notes, and Frequently Asked Questions. Also includes unlimited access to the Users Group.
- All software upgrades and updates
To engage our Silver Support group, contact your Toon Boom regional Sales Representative.
Professional Services Features
Toon Boom Professional Services provide high-level on-site support at any stage in the production process. Services include, but are not limited to:
- Workflow Review
Provides an understanding of efficient application set-up through a pipeline analysis and hands-on implementation of all necessary recommendations - Performance Analyses and Tuning
Ensures successful delivery of high-performance solutions through comprehensive network testing, bottleneck analysis and tuning - Migration Service
Provides hands-on assistance and expertise to migrate a customer’s existing application to the Harmony solution
To engage our Professional Services group, contact your Toon Boom regional Sales Representative.
